OPEVION — REFUND POLICY
Effective Date: 24 March 2026
Last Updated: 24 March 2026
This Refund Policy applies to all services provided by Opevion, the trading name of Skuma Global Limited, a company registered in Hong Kong.
1. Monthly Retainer Services (Operations Pods)
1.1 Cancellation
Monthly Pod retainers require 30 days written notice to cancel, submitted via email to info@opevion.com. Upon cancellation, the current billing period is fulfilled in full by both parties. No partial-month refunds are issued.
1.2 The 14-Day Onboarding Guarantee
If your Operations Pod is not fully operational and delivering your first weekly dashboard by Day 14 of onboarding, we will extend the onboarding period at no additional charge until the Pod is operational. This guarantee applies only when the Client has provided timely access to tools, platforms, and information as outlined in the Service Agreement.
This guarantee covers onboarding delivery, not service satisfaction. It ensures the Pod is built and running — not that all operational challenges are resolved within 14 days.
1.3 First-Month Satisfaction
If after 30 days of active service you believe the Pod has not meaningfully improved your operations, contact us at info@opevion.com within 7 days of the end of your first billing period. We will review the engagement and work with you to resolve the issue. Refund decisions for the first month are made on a case-by-case basis at the Company's discretion.
2. Project-Based Services
2.1 Before Work Begins
If you wish to cancel a project engagement before work has commenced, a full refund of any advance payment will be issued within 14 business days.
2.2 Work in Progress
Once work has commenced, project fees are non-refundable for work already completed. If you wish to cancel a project in progress, you will be invoiced for work completed to date based on the percentage of milestones delivered. Any advance payment in excess of completed work will be refunded within 14 business days.
2.3 Completed Work
Project fees are non-refundable once the final deliverable has been submitted and accepted by the Client (or after 7 days of submission without objection, whichever comes first).
3. Founding Client Engagements
Founding Client engagements at the reduced rate carry a 3-month minimum commitment as outlined in the Service Agreement. Early cancellation before the 3-month minimum has been fulfilled may result in the Bonus Bank benefits being revoked. The monthly fee for the period served is non-refundable.
4. Chargebacks and Disputes
If you have a concern about a charge, please contact us at info@opevion.com before initiating a chargeback with your bank or credit card provider. We are committed to resolving billing disputes quickly and fairly. Initiating a chargeback without first contacting us may result in suspension of services pending resolution.
5. How Refunds Are Processed
Refunds are processed to the original payment method used
Credit card refunds typically appear within 5–10 business days, depending on your card issuer
Bank transfer refunds are processed within 14 business days
All refunds are issued in USD
6. Contact
For refund requests or billing questions:
Opevion (trading name of Skuma Global Limited)
Email: info@opevion.com
Location: Santa Rosa, Laguna, Philippines
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These three documents — Privacy Policy, Terms of Service, and Refund Policy — should be published as separate pages on opevion.com and linked in the website footer before activating any payment processing.
Disclaimer: These documents are provided as operational templates, not legal advice. Opevion should consult a qualified legal professional in Hong Kong to review these policies before formal adoption.
Opevion operates under Skuma Global Limited, registered in Hong Kong.